Job Description

Bilingual Unarmed Security Officer (Mandarin/Cantonese) Manhattan, NYC (Financial District) Position Summary We are seeking a professional and service-oriented Bilingual Unarmed Security Officer to support a residential community serving a primarily Chinese-speaking population. The officer will provide a visible security presence while also assisting residents with basic building-related requests and communication. The ideal candidate is fluent in Mandarin and/or Cantonese and is comfortable assisting residents who may have limited English proficiency. This position requires strong communication skills, professionalism, patience, and the ability to balance security responsibilities with resident assistance. Key Responsibilities Maintain a professional and visible security presence within the residential building. Monitor building entrances, common areas, and other designated areas to help maintain a safe and secure environment. Greet residents, visitors, vendors, and building personnel in a courteous and professional manner. Communicate with residents in Mandarin and/or Cantonese when assistance is needed. Respond to calls from residents regarding building-related concerns or service needs. Assist residents with submitting maintenance and building work orders to the appropriate property management or maintenance team. Clearly document resident requests and communicate relevant information to building staff. Provide residents with basic information regarding building procedures and direct them to the appropriate department when necessary. Monitor visitor and vendor access in accordance with established building procedures. Conduct routine patrols of assigned areas and identify potential safety, security, or maintenance concerns. Report suspicious activity, safety hazards, emergencies, and unusual incidents to the appropriate personnel. Maintain accurate daily activity reports, incident reports, visitor records, and other required documentation. Assist with emergency procedures and contact emergency services or building management when appropriate. Provide additional resident assistance while maintaining appropriate professional boundaries. Perform other security and resident-support duties as assigned. Qualifications Required Ability to communicate effectively in English and Mandarin and/or Cantonese. Strong customer service and interpersonal communication skills. Ability to interact professionally with residents, visitors, and building personnel. Ability to accurately document incidents, requests, and daily activities. Dependable, professional, and able to remain calm when handling resident concerns or emergencies. Ability to follow established security, access-control, and building procedures. Preferred Previous experience as an Unarmed Security Officer, Residential Security Officer, Concierge Security Officer, or Front Desk Security Officer. Previous experience working in a residential, hospitality, or property-management environment. Experience assisting residents or tenants with maintenance requests and work-order submissions. Current security license or certification where required by applicable state or local regulations.

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